l89o Terms and Conditions

1 Definitions and Interpretation

The following terms used in this document carry specific meanings:

• Platform: The l89o website, mobile version, and associated services.
• Account: A personal user profile created through registration.
• Wallet / Balance: The amount of funds held in your account.
• Bonus: Promotional rewards, cashback, or credits offered by l89o.
• Wagering Requirement: The obligation to place a specified amount of bets before a bonus can be withdrawn.
• Bangladesh Standard Time (BST): Time according to UTC+6.

2 Eligibility and Age Verification

To use l89o services, you must:

• Be at least 21 (twenty-one) years of age.
• Be a person with full legal capacity.
• Not be from any country or jurisdiction where online gaming or betting is explicitly prohibited.
• Register in your own name and for your own benefit — not on behalf of another person.

We may request documents to verify your age and identity at any time. If false information is provided, the account will be closed immediately and the balance may be forfeited.

3 Account Registration and Management

Each individual may open only one account. Opening or operating multiple accounts will result in all accounts being closed and any associated bonuses being cancelled.

• All information provided at the time of registration must be accurate, complete, and up to date.
• You are solely responsible for keeping your password secure. l89o accepts no liability if you share your password.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Transferring or selling your account or login details to anyone else is strictly prohibited.
• Changing your username, phone number, or email address requires assistance from the support team.

4 Deposits and Withdrawals

l89o supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. The following terms apply to all deposit and withdrawal transactions:

• All deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted and such transactions may be cancelled.
• Withdrawal processing is generally completed within 10 to 45 minutes.
• To withdraw any bonus, the associated wagering requirement must be fully met.
• l89o reserves the right to suspend or cancel any withdrawal in cases of fraud or suspicious activity.
• Any charges imposed by a bank or payment gateway during deposits or withdrawals are the responsibility of the user.

5 Bonus and Promotion Terms

The following terms apply to all bonuses and promotional offers provided by l89o:

• Each bonus may have its own specific terms, which will be stated in the offer details.
• A bonus may only be claimed once — per person, household, device, or IP address.
• Bonus funds cannot be withdrawn before the wagering requirement is fully completed.
• If bonus abuse is found (such as arbitrage or collusion), the bonus may be cancelled and the account suspended.
• Weekly cashback for VIP members: up to 0.3% for Bronze tier, up to 0.5% for Silver tier, up to 0.8% for Gold tier.
• l89o reserves the right to change, suspend, or cancel any promotion at any time without notice.

6 Gaming Rules and Prohibited Conduct

All users must follow a specific code of conduct while playing games on the l89o platform. The following activities are strictly prohibited:

• Using any form of fraud, manipulation, or software to gain an advantage.
• Attempting to artificially influence the outcome of a game.
• Colluding with other players to control results.
• Attempting to withdraw bonus funds without fulfilling the bonus terms.
• Using automated bots or scripts to place bets.
• Using the platform for money laundering or illegal financial activities.

If any such activity is detected, l89o reserves the right to permanently close the account and notify law enforcement authorities.

7 Responsible Gaming

l89o believes that gaming is a form of entertainment — not a source of income. We encourage our users to enjoy gaming responsibly. To support this, we provide:

• The ability to set spending limits (deposit limits).
• The option for self-exclusion — temporarily closing your account for a set period.
• 24/7 live chat support in Bengali.
• Information and resources about problem gaming.

If you feel your gaming habits are getting out of control, contact our support team immediately or read our Responsible Gaming page.

8 Privacy and Data Protection

Protecting your personal information is very important to us. We keep your information secure through SSL encryption and industry-standard security measures. For more details, please read our Privacy Policy page.

• Information provided during registration is not sold to third parties.
• Data is used only for operating the service, verifying identity, and meeting legal obligations.
• Information may be shared with law enforcement authorities when legally required.

9 Intellectual Property and Content

All content on the l89o platform — logos, designs, graphics, text, software, and code — is protected by the intellectual property rights of l89o or its licensors.

• Copying, distributing, or republishing any content from the platform without prior permission is prohibited.
• Game software is the property of the respective game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe).
• Use of the platform for personal and non-commercial purposes is permitted.

10 Limitation of Liability

l89o always works to maintain the quality of its services. However, our liability is limited in the following areas:

• Loss caused by technical errors, server issues, or internet connection failure.
• Loss resulting from a user keeping their account credentials insecure.
• Delays or transaction failures caused by third-party payment gateways.
• Service disruptions due to force majeure events (natural disasters, government restrictions, etc.).

11 Account Closure and Suspension

l89o reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Involvement in fraudulent or deceptive activities.
• Registering with false or incomplete information.
• Registering while being underage.
• Failing to meet legal or regulatory requirements.

Users may also voluntarily request account closure at any time through the support team.

12 Dispute Resolution

We believe in fair resolution of any disputes or complaints. The dispute resolution process is as follows:

• First, contact our 24/7 live chat support.
• You may also contact us by email: [email protected].
• We will provide an initial response within 7 business days of receiving a complaint.
• Complex disputes may take additional time, and we will keep you informed.

13 Right to Amend Terms

l89o reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• A notice will be posted on the platform.
• For significant changes, a notice may be sent to your registered email.
• Continued use of the platform after any changes will be considered as your acceptance of the new terms.

14 Applicable Law and Jurisdiction

These terms and conditions are governed by international online gaming regulations. In the event of any dispute, the laws of the jurisdiction of l89o's operating entity will apply. If any term is declared invalid or unenforceable, the remaining terms will continue to be in effect.

15 Contact Us

If you have any questions or comments about these terms and conditions, please get in touch with us:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]