l89o Privacy Policy

Introduction

l89o (referred to herein as "we", "our", or "the platform") operates a safe and reliable online casino and betting service for players in Bangladesh. We take the privacy of our users very seriously.

This privacy policy explains how l89o collects your personal information, how it is used and kept secure, and under what circumstances it may be shared with third parties. By using our website, you are considered to have given your consent to the terms of this policy.

This privacy policy is an integral part of l89o's terms and conditions and should be read alongside them. You are requested to read this policy carefully before using our services. If you have any questions, you are welcome to contact us.

Types of Information Collected

l89o collects various types of information that are necessary for the smooth operation of our services. The different categories of information collected are described in detail below:

2.1 Identity and Contact Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• National ID or passport number (for KYC verification)

2.2 Financial Information

• bKash, Nagad, or Rocket number (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Visa or Mastercard details (if applicable)

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Login time, session duration, and activity logs
• Information obtained from cookies and tracking technologies

2.4 Gaming Activity Information

• Play history and betting records
• Preferred games and categories
• Bonus and promotion usage details
• VIP level and points information

How Information Is Collected

l89o collects your information through the following methods:

• Registration process: Information you voluntarily provide when creating an account, such as your name, email, and payment details.
• Identity verification (KYC): In certain cases, identity documents and other document details are collected to secure financial transactions.
• Automated technology: Technical information is collected automatically while browsing the website through cookies, web beacons, and similar technologies.
• Support contact: When you contact the support team via live chat or email, the details of that conversation are stored.
• From third parties: Relevant information may be received from payment providers and fraud prevention service providers.

Purpose of Using Information

l89o uses your information only for legitimate purposes. The main purposes for which information is used are outlined below:

4.1 Service Operations

Your information is used to create and manage your account, process deposits and withdrawals, provide gaming services, and offer technical support.

4.2 Safety and Security

Information is used to detect and prevent fraud, stop unauthorized use of accounts, comply with anti-money laundering policies, and ensure your financial security.

4.3 Responsible Gaming

To ensure responsible gaming, l89o analyzes playing patterns. If a player shows signs of addiction, we provide support and impose restrictions where necessary.

4.4 Personalized Experience

Information is analyzed to provide relevant offers, bonuses, and game recommendations based on your preferences and playing patterns.

4.5 Communication

Your contact information is used to send important account updates, transaction confirmations, security alerts, and relevant promotional information.

Information Storage and Security

l89o is committed to ensuring the highest level of security for your personal information. We apply the following security measures in line with industry standards:

• SSL Encryption: All data transmitted on our platform is encrypted via SSL/TLS technology, ensuring that no third party can access your information in any way.
• Secure Data Storage: Your sensitive information is stored in encrypted databases and can only be accessed by authorized personnel when necessary.
• Two-Factor Authentication: We use two-factor authentication to provide an additional layer of protection for your account.
• Regular Security Audits: Our systems are regularly tested and assessed by third-party security experts.
• Data Retention Period: Your information is retained for as long as necessary to meet legal obligations and provide services.

While we apply the highest security measures, it is not possible to guarantee that data transmitted over the internet is completely secure. We therefore ask you to keep your login credentials confidential at all times.

Sharing Information with Third Parties

l89o does not sell or rent your personal information. However, in certain cases necessary for operating our services, information may be shared with third parties:

6.1 Payment Providers

Information required to complete transactions through payment methods such as bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment provider.

6.2 Game Software Providers

Information required for the smooth operation of software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may be shared.

6.3 Legal Obligations

Necessary information may be provided on the basis of court orders, legal investigations, or valid requests from government authorities.

6.4 Fraud Prevention Services

Relevant information may be shared with third-party service providers specializing in anti-money laundering and fraud prevention.

When sharing data with third parties, we always ensure through legal agreements that they will provide appropriate protection for your information.

Cookies and Tracking Technology

l89o uses cookies and similar tracking technologies to improve the functionality of our website and personalize your experience.

7.1 Types of Cookies

• Essential cookies: Required for the core functionality of the website, such as maintaining login sessions and ensuring security.
• Functionality cookies: Used to remember your preferences and settings, such as language selection and display preferences.
• Analytics cookies: Used to analyze website usage patterns and improve the quality of our services.
• Targeting cookies: Used to display relevant offers based on your interests and preferences.

7.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some website features from working properly.

Your Rights

As a user of l89o, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to correction: If any of your information is incorrect, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though information retained to meet legal obligations falls outside this scope.
• Right to restrict processing: In certain cases you may request that the processing of your information be limited.
• Right to opt out of marketing: You have the right to withdraw from promotional communications. To do so, please contact our support team.
• Right to lodge a complaint: If you have any complaints regarding data protection, you may file a complaint with the relevant authority.

If you wish to exercise any of the above rights, please contact our support team. We will endeavor to process your request in a timely manner.

Protection of Minors

l89o provides services only to individuals aged 21 and above. We take a strict stance against gambling by minors.

We do not intentionally collect information from anyone under the age of 18. Through our age verification process, we ensure that users of our platform meet the minimum age requirement.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all collected information. To alert us to this matter, you may contact us at [email protected].

Policy Changes

l89o reserves the right to change or update this privacy policy at any time. For any significant changes, we will notify you through the following methods:

• By publishing the updated privacy policy on the website and changing the "Last Updated" date.
• By sending a notification of the changes to your registered email address.
• By displaying a confirmation message at your first login after the change.

Continuing to use our services after a policy change will be taken as your acceptance of the updated policy. We therefore ask you to revisit this page from time to time.

Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is always ready to assist in English 24/7.

We will endeavor to process any privacy-related requests as promptly as possible. Our goal is to consider all your concerns attentively and provide the best resolution.